These terms govern the visa, KITAS, KITAP, extension and PT PMA services provided by Trustworthy Visa Bali (“we”, “us”) to you (“the client”). By placing an order or engaging us, you agree to these terms.
Our role
We act as an application agent. We prepare, submit and follow up on your application with the relevant Indonesian authorities. We are not the issuing authority: the final decision on any visa or permit rests solely with Indonesian Immigration and the relevant government bodies.
Your responsibilities
- Provide accurate, complete and genuine documents and information.
- Ensure your passport is valid for at least 6 months and has enough blank pages.
- Respond promptly to requests for additional documents.
- Comply with the conditions of the visa or permit once issued, including reporting and extension deadlines.
We are not responsible for delays or refusals caused by inaccurate information, missing documents, or a client's immigration history.
Fees and payment
Prices shown on this website are indicative and may change with government fee adjustments or the specifics of your case. The final quote is confirmed before we begin. Government fees, courier fees and third-party charges are included or itemised in your quote as stated. Payment terms are confirmed at the time of order.
Processing times
Processing times are estimates based on typical government turnaround and are not guaranteed. They can be affected by immigration workload, public holidays, document verification and factors outside our control.
Refunds
Government fees that have already been paid to the authorities on your behalf are non-refundable. Where an application has not yet been submitted, our service fee may be refundable in part, less any work already performed and third-party costs incurred. Refund eligibility is assessed case by case.
Passports and documents
Physical passports are handled with care and moved only by named team members and an insured, tracked courier. While we take every precaution, we are not liable for loss or damage caused by the courier or postal service beyond the courier's own insured liability.
Limitation of liability
Our total liability for any claim arising from our services is limited to the service fee you paid us for the affected application. We are not liable for indirect or consequential losses, including missed flights, lost bookings or business losses.
Changes and cancellation
You may cancel before submission subject to the refund terms above. We may decline or discontinue service where an application would be unlawful, where documents appear fraudulent, or where required information is not provided.
Governing law
These terms are governed by the laws of the Republic of Indonesia.
Contact
Questions about these terms? Reach us on WhatsApp or via the contact page.